RETURNS & REFUNDS
made-to-order products
all sales are final. we do not allow returns, exchanges or refunds due to sanitary reasons and the custom, handmade nature of all items sold.
no returns or refunds
as the products are specifically made to order for each customer:
returns are not accepted
refunds are not issued
exchanges are not possible
order cancellations are not possible once the order has been confirmed
by placing an order, the customer expressly agrees to this exclusion of the right of withdrawal.
defective or incorrect items
this policy does not affect your statutory warranty rights.
if you have received a defective item please contact us immediately at animaobjects@gmail.com.
natural characteristics of materials
please note that our products are crafted from natural and high-quality materials, including metals and leather.
natural variations in texture, grain, colour, patina, or finish are inherent characteristics of handcrafted goods and do not consitute defects.